Patient Experience
Our Patient Experience Scores Exceed National Average
Our patients always come first and are at the center of everything that we do. This is why our patient experience ratings exceed the national averages. How do we assess patient experience? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the programs we voluntarily participate in to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center, we choose to make those results available to our new and current patients.
About the Press Ganey Patient Experience Survey
Press Ganey partners with more than 55% of all the healthcare systems in the United States, supports more than 190,000 Medical Practice Providers in over 70 medical specialties and administers more than 95 million mail, phone and eSurveys a year.
When you receive a survey, you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*Jan – Dec 2022, Source: Press Ganey Top Box Patient Experience. National Benchmark for Patient Experience and Likelihood to Recommend are 87% and 84% respectively.
“The front desk staff were exceptional- friendly, respectful, with calm demeanors and reassuring. The nurses were also lovely, as were the anesthesiologists. The doctor was also pleasant.”
“This was my third visit to Boston Endoscopy Center and I have been very pleased with the care I received each time. It is light years ahead of the process of going to the hospital for a procedure. From the time of check in until discharge, all processes are streamlined and efficient. The use of Propofol is genius – effective (no begging and screaming for pain relief) and short lived in the system.”
“Everyone was very helpful and put me at ease as this was my first colonoscopy. I had a great experience and am now not terrified about having it done in the future.”
“Everyone was very attentive and made me feel very comfortable. They explained everything from getting undressed to what to do at home for the rest of the day. I was very impressed on the number of people I interacted with during my stay at the facility.”